CODA South - CODA's Policies

CODA's Grievance and Complaints Procedure

CODA South recognises and supports the right of the individual to raise concerns or issues about the support provided to you and the delivery of services by CODA South. The grievance procedure is a formal mechanism where consumers / carers/ employees may voice their concerns or issues and be treated with respect and without fear of reprisal. CODA South endeavours to ensure a mutually acceptable outcome of all grievances is enacted.

Confidentiality and Privacy Policy

1.	It is the policy of CODA SOUTH INC that individuals to whom a service is provided are entitled to the dignity and respect of privacy in the delivery of that service. Intrusions into the lives of consumers and carers will be as minimal as possible and service will be delivered to meet the needs of the individual.
2.	CODA SOUTH INC undertakes to keep all disclosed information about the individual consumers confidential to CODA SOUTH INC.
3.	CODA SOUTH INC. will seek permission from the consumer to liaise with other organizations in the interest of the individual.
4.	Breach of Confidentiality or security of consumer’s personal information by any staff member except in the responsibility of "Duty of Care" may cause that staff member to face disciplinary action.
5.	CODA SOUTH INC. will ensure that information collected from consumer and carers be limited to that which is relevant and necessary to the consumers involvement with CODA SOUTH INC. Information will not be exchanged with any organization or individual without the written consent of the consumer/carer or advocate of their choice.